Refund Policy

At My China House Menu, customer satisfaction is our top priority. We aim to ensure every order is accurate, delicious, and delivered promptly. However, we understand that issues may occasionally arise. Please review our refund policy below:

1. Order Issues

If you experience any of the following problems with your order, please contact us immediately:

• Missing items
• Incorrect items delivered
• Food quality concerns
• Undelivered or significantly delayed orders

We will make every reasonable effort to resolve the issue, including offering a replacement or a refund where appropriate.

2. Eligibility for Refunds

Refunds are typically granted in the following cases:

• Order Not Received: If you did not receive your order within the estimated delivery time, and we are unable to fulfill it in a reasonable timeframe.
• Wrong or Missing Items: If we delivered the wrong items or your order was incomplete.
• Food Quality Issues: If the food is spoiled, undercooked, or not as described.

To be eligible, please notify us within 2 hours of receiving the order, and include photo evidence where possible to help us understand the issue.

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

• You changed your mind after placing the order
• You provided incorrect delivery information
• Dissatisfaction based on personal taste preferences
• Late delivery due to events beyond our control (e.g., extreme weather, road closures)

4. Refund Process

If your request is approved, a refund will be processed to your original method of payment. Please allow 3–5 business days for the refund to appear on your statement.

5. How to Request a Refund

To request a refund, please contact us at:

📧 Email: support@mychinahousemenu.com
📞 Phone: [Insert Phone Number]
Please include your order number, the issue, and any supporting evidence (e.g., photos, time of delivery).